Government agencies face many challenges in executing their mission. From shifting priorities to budget cuts, agencies must rapidly adapt to meet these challenges while continuing to deliver quality services to citizens and key stakeholders. Meeting these challenges requires better information about performance outcomes. Whether the challenge is optimizing resource allocation, analyzing costs in relation to outcomes, explaining service level impacts of budget cuts, or improving operational activities such as claims processing, government agencies need – and are required to have – better information and analytics for managing their programs. DecisionPath provides business intelligence, data warehousing, and performance management consulting as well as systems integration services to help government agencies fulfill their mission.
Government Success Stories
- Federal Government:
Our client is a large U.S. federal agency responsible for advancing economic security is undergoing a multi-year effort to standardize the methods and tools of measuring and executing citizen-facing business processes. The Challenge The agency uses manual work sampling to measure the amount of time employees spend performing direct service activities. This method, while valid for cost [...]
